Help Center
Client portal

๐Ÿ“ŠReading your dashboard

The 4 sections that tell you exactly where you stand.

The Pizza Tracker

Modeled after the Pizza Hut order tracker you already know. It shows the 8 canonical repair stages โ€” Started, Messaged Client, Waiting for Info, Doc Issue, Waiting for Repairs, Waiting on Trade Line, Waiting on Funding, Completed โ€” and highlights the one you're currently on.

If your status hasn't moved in 7+ days, message your specialist. It's usually because we're waiting on documents from you.

Status cards

  • Current status โ€” the stage you're on right now
  • Started on โ€” the date your file was opened
  • Est. completion โ€” always 30 days from your start date (auto-updated)

Your team

Below the status cards is a card showing every real human on your file, with their photo, title, and online indicator. Green pulse = online now. Gray dot = 'seen 2h ago' style.

Tip. Click 'Message' on any team member to open the dedicated chat with them highlighted.

Documents + Requested from you

Left column shows what we still need from you. Right column shows everything you've uploaded. Missing items are marked in amber so they're impossible to miss.